Subprocessors
This page lists the subprocessors that Innovus Labs, LLC ("Innovus") engages to process personal data of its customers ("Customer Personal Data") on its behalf.
Celara is deployed in each customer's own cloud account, and most customer data does not leave that account. This list covers only the Customer Personal Data that Innovus itself processes: license records, health telemetry, Datahub queries, sign-in data, and support and account communications.
| Subprocessor | Purpose | Data | Location | When it applies |
|---|---|---|---|---|
| Amazon Web Services | Hosting for the services Innovus runs (license, registry, Datahub, telemetry) | License records, health telemetry, Datahub queries | United States (us-east-2) | Always |
| WorkOS | Sign-in, single sign-on and directory sync for Celara | Names, email addresses, sign-in and directory data | United States | Always |
| Google (Google Workspace, including Gemini) | Email, documents and meetings for support and account communications | Business contact details, support emails, meeting recordings | United States | Always |
| Slack | Team messaging about support cases | Messages about support cases | United States | Always |
| Read.ai | Meeting notes and recordings | Meeting recordings and transcripts | United States | When a call is recorded |
| Twilio SendGrid | Email delivery from Celara | Recipient email addresses and message content | United States | Only when Celara sends email through Innovus's SendGrid account |
| Unipile | LinkedIn and WhatsApp connector | Connected account data, searches, invitations and messages | France | Only when the customer enables the LinkedIn or WhatsApp connector |
| Anthropic | AI assistance in support | Support content | United States | Not currently in use; listed in advance of use |
Changes to This List
Innovus notifies customers at least thirty (30) days before a new subprocessor begins processing their Customer Personal Data, by email to their notice contact and by updating this page. Customers may object as set out in the Data Processing Addendum. Questions about this list may be sent to privacy@celara.ai.
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